Banking

Online Portal

How to make customers easily understand regulatory changes that will impact

Banking in the UK is undergoing vast regulatory changes every year. The changes are often technical, difficult to grasp and open to interpretation. The goal was to give clarity to customers online. Here is how we helped one of the UK's leading bank

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Scenario

One of the oldest and largest banks in the UK were about to change their overdraft process. Being big means every minor change impacts over a million customers. Overdraft customers were about to experience a major change in the way they will be charged overdraft fees and it would impact their current terms with the bank. This meant the customers had to understand the changes and agree to them before a certain cut-off date.

Client Industry

Banking

Business Problem

Bank has to ensure customers agree to the changes online before the deadline date

Bank has to communicate with millions of customers quickly

Bank has to explain the changes clearly to the customers online

Our Approach

Solution Offered

Wireframe
Business Requirements
Process Flow
Data handling Sheet

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